Privacy Policy

1 Who We Are

This Privacy Policy explains how GDS Entertainment LLC, operating as Le Cirque de France ("Le Cirque de France," "we," "us," or "our") collects, uses, discloses, and protects personal information.

Contact information

This policy applies to our website, our online box office and ticketing pages, our text message and email programs, and personal information we collect at our performance sites.

2 Information We Collect

Information you give us

• Ticket purchases: name, email address, billing postal code, and the details of your order (performance date, venue, seat category, quantity).
• Phone number: collected only when you choose to provide it. Providing a mobile number is optional and is never required to complete a ticket purchase.
• Payment information: card payments are processed by our payment processor, Stripe. We do not collect, receive, or store your full card number, expiry date, or security code. We receive only a confirmation of payment, the card brand, and the last four digits.
• Customer service: any information you include when you contact us by email, phone, text, web form, or social media.
• Promotions and contests: entry details you submit, including any skill-testing question response.

Information collected automatically

• IP address, browser type, device type, operating system, referring page, and pages viewed.
• Cookies and similar technologies (see Section 9).

Information at performance sites

Our venues and performance areas may be monitored by security personnel. Photography and video recording of the audience may take place as described in our Terms and Conditions.

3 How We Use Personal Information

We use personal information to:

• process and fulfill ticket orders and deliver tickets;
• send order confirmations, receipts, and ticket delivery messages;
• send service notices about performances you have purchased, including venue details, showtime changes, weather delays, postponements, and cancellations;
• process refunds and exchanges;
• respond to questions and provide customer service;
• send marketing about upcoming performances, only where you have given consent or where we have implied consent under Canadian Anti-Spam Legislation (CASL);
• run and administer promotions and contests;
• measure the performance of our advertising and website;
• detect and prevent fraud, unauthorized ticket resale, and abuse; and
• meet legal, accounting, and tax obligations.

4 Text Message (SMS) Program and Mobile Data

This section governs all mobile phone numbers and text messaging consent.

We do not sell, rent, trade, or share mobile phone numbers or SMS opt-in consent data with any third party or affiliate for marketing or promotional purposes. Mobile numbers and consent records are disclosed only to the telecommunications providers and messaging platforms that deliver messages on our behalf, and only for the purpose of delivering those messages.

Mobile phone numbers collected through our text messaging program are excluded from any advertising audience, customer list upload, or data sharing arrangement with any advertising platform, analytics provider, data broker, sponsor, venue, promoter, or partner.

How consent is obtained

We send text messages only to individuals who have expressly opted in. Consent is collected through an unchecked checkbox on our website and box office forms, which the individual must select themselves. We do not purchase, rent, or otherwise acquire phone numbers or SMS consent from third parties. Consent to receive text messages is never a condition of purchasing a ticket or attending a performance.

What we send

• Ticket and order messages: order confirmations, ticket delivery, and receipts.
• Performance notices: venue information, arrival details, showtime changes, weather delays, postponements, cancellations, and refund notices.
• Promotional messages: upcoming tour dates, on-sale announcements, and offers, sent only to individuals who have opted in to marketing messages.

Frequency, rates, and opt-out

Message frequency varies. Message and data rates may apply. Reply STOP at any time to any message to cancel. Reply HELP for assistance, or contact us at +1 346-214-6466 or [email protected]. Carriers are not liable for delayed or undelivered messages.

Retention of consent records

We retain records of SMS opt-in and opt-out, including the date, time, source, and method of consent, for a minimum of [4] years in order to demonstrate compliance with CASL and applicable carrier requirements. Opt-out records are retained after you unsubscribe so that we can honour your request and avoid contacting you again.

5 Legal Basis and Consent

We collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law. Consent may be express (for example, checking a box to receive text messages or marketing email) or implied by the circumstances (for example, providing your email address in order to receive a ticket you have purchased).

Under CASL, we rely on express consent for marketing messages, and on implied consent arising from an existing business relationship where an individual has purchased a ticket from us within the preceding two years.

You may withdraw consent at any time, subject to legal and contractual restrictions and reasonable notice. Withdrawing consent to service messages about a performance you have purchased may mean we cannot notify you of a cancellation or venue change.

6 Who We Share Information With

We disclose personal information as described below.

Service providers

We use third parties to help operate our business, including:

• Stripe for payment processing;
• Ringside Partners for order management, ticket delivery, customer support, email and text messaging, website hosting, advertising, and marketing services; and
• LeadConnector Email System for email delivery.

Except as described below with respect to Ringside Partners, our service providers may access personal information only as necessary to perform services for us.

Ringside Partners

We share customer information with Ringside Partners in connection with the operation, marketing, and advertising of Le Cirque de France. Information shared may include your name, email address, mailing or billing address, phone number, event and ticket information, purchase history, order value, and other information associated with your transaction.

Ringside Partners may access and use this information to perform services for Le Cirque de France and in connection with advertising and audience-development services provided by Ringside Partners to its other clients. This may include matching, analyzing, or using customer information to create advertising audiences, Custom Audiences, Lookalike Audiences, or similar audience segments on advertising platforms such as Meta.

Phone numbers may be included in customer information used for these advertising purposes. SMS consent and opt-in information is handled separately and is shared or used only as described in Section 4.

Venues, promoters, and local partners

Where a performance is presented with a venue or local partner, we may share aggregate attendance and sales figures. We do not share your name, email address, phone number, or other directly identifying information with venues, promoters, or sponsors for their own marketing purposes.

Legal and safety

We may disclose personal information where required by law, court order, or lawful government request, or where necessary to investigate fraud, protect our legal rights, or protect the safety of any person.

Business transfer

If our business or assets are sold or reorganized, personal information may be transferred as part of that transaction, subject to this Policy.

We do not sell personal information for monetary consideration. We may share and permit the use of personal information for the advertising and audience-development purposes involving Ringside Partners described above.

7 Advertising and Analytics

We advertise our performances on third-party platforms. To measure whether our advertising is working, our website uses the following technologies:

• Meta pixel (Facebook and Instagram advertising measurement);
• Google Ads conversion tracking; and
• Google Analytics, which helps us understand how visitors use our site. Google's privacy practices are described at https://policies.google.com/privacy.

These technologies record website activity such as pages viewed and purchases completed, and may associate that activity with an advertising profile in order to measure results and reach similar audiences.

Mobile phone numbers and SMS opt-in data are never included in any advertising audience, customer list, conversion upload, or data feed to any advertising platform. This exclusion applies without exception and covers custom audiences, lookalike audiences, offline conversion uploads, and server-side conversion events.

How to opt out

• Meta ad preferences
• Google ad settings
• Google Analytics opt-out
• Digital Advertising Alliance of Canada
• Digital Advertising Alliance (US)

You can also limit these technologies through your browser settings and your device's advertising controls.

Do Not Track and Global Privacy Control

Our site honours the Global Privacy Control (GPC) signal where your browser sends one. Browser Do Not Track signals are not currently standardized and our site does not respond to them.

8 Where Information Is Stored

Some of our service providers store and process personal information in the United States and in other countries outside Canada. Personal information stored outside Canada is subject to the laws of that country and may be accessible to courts, law enforcement, and national security authorities of that jurisdiction.

By providing us with personal information, you acknowledge this transfer. You may contact us at [email protected] for more information about our policies and practices regarding service providers located outside Canada.

9 Cookies

Our website uses cookies and similar technologies to keep your ticket order working across pages, remember your preferences, understand how the site is used, and measure advertising.

Most browsers let you refuse or delete cookies. Blocking cookies may prevent the checkout from working correctly.

10 How Long We Keep Information

• Order and transaction records: retained as required by tax and accounting law, generally [7] years.
• Marketing contact information: retained until you unsubscribe or withdraw consent, and then retained on a suppression list so that we do not contact you again.
• SMS consent and opt-out records: as described in Section 4.
• Website analytics data: [26] months.

We delete or anonymize personal information once it is no longer needed for the purposes described in this policy.

11 Security

We use administrative, technical, and physical safeguards to protect personal information, including encrypted connections (HTTPS), access controls limiting staff access to what their role requires, and payment processing through a PCI-DSS compliant processor so that card data never reaches our systems.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12 Children

Our website and box office are intended for adults. Tickets must be purchased by a person of the age of majority in their province or territory. We do not knowingly collect personal information from children under 13.

While children are welcome and encouraged at our performances, we do not knowingly collect personal information directly from a child. If you believe a child has provided us with personal information, contact us at [email protected] and we will delete it.

13 Your Rights

You may:

• Access the personal information we hold about you and request information about how it has been used and to whom it has been disclosed;
• Correct information that is inaccurate or incomplete;
• Withdraw consent to marketing email or text messages at any time;
• Request deletion of personal information we no longer need to retain; and
• Complain about our handling of your personal information.

To make a request, contact our Privacy Officer at [email protected]. We will respond within 30 days. We may need to verify your identity before acting on a request.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca, or the privacy regulator of your province.

14 Changes to This Policy

We may update this policy from time to time. The current version is always posted at this address, with the effective date at the top. Material changes affecting how we use personal information will be communicated to you where required by law.

15 Contact the Box Office

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact the Le Cirque de France Box Office.

Ringside Partners provides box office and customer support services on behalf of GDS Entertainment LLC o/a Le Cirque de France and may respond to your inquiry on its behalf.