Frequently Asked Questions

Your confirmation email is your ticket. First, search your inbox for “Your Tickets Are Confirmed! | Le Cirque de France” or search for [email protected]. Please also check Spam, Junk, Promotions, and All Mail. If it is still missing, contact our team with the purchaser’s full name, the email address used at checkout, and your performance date and time.

No. Please have your ticket confirmation email open on your phone when you arrive. We recommend using the digital ticket rather than printing it.

The Le Cirque de France confirmation email sent after your completed purchase is your e-ticket. It contains the order details our team needs at entry. Keep it accessible on the device you bring to the tent.

Please check every mailbox folder, including Spam, Junk, Promotions, Updates, and All Mail. Search both the confirmation subject line and [email protected]. If the purchaser used a different email address at checkout, search that inbox as well.

Contact our team as soon as possible. Include the name used at checkout, the incorrect email address, the correct email address, your performance date and time, and the approximate order total. This allows us to locate the order and help update the delivery email safely.

Please send the purchaser’s full name, every email address that may have been used, the performance date and time, the approximate purchase date, and the last four digits of the card used. Do not send a full card number or sensitive payment details by email or text.

Yes. You can place an additional order online while tickets remain available. Each completed purchase receives its own confirmation email. If you need different seating or a different performance, use our main website to see the options currently available.

Your snack selections are included with your order confirmation. When you arrive, go to the designated snack pickup area and show that confirmation. If you cannot find it, follow the same email-search steps above before contacting support.

Tickets are non-refundable except when a performance is cancelled. Service and convenience fees are final. If you cannot attend, please contact us promptly; where possible, we may be able to discuss a move to another available performance at the same location.

Contact us as soon as you notice the error. A same-location performance change may be possible when the requested performance has sufficient availability. Changes are not guaranteed, especially near showtime or once a performance is sold out.

No. Tickets are issued for a specific city and performance, and city-to-city transfers are not available. Please review your location, date, and time carefully before completing checkout.

Yes. If our team confirms a performance change, we will provide updated confirmation details for the new performance. Please use the updated confirmation email at the entrance.

Individual tickets cannot normally be cancelled or refunded from a completed order. If you need help with a scheduling issue, contact us promptly and include the exact number of guests affected so we can review the options available.

Please contact us immediately and include both order confirmations, the purchaser’s name, and the performance details. Do not use or share either duplicate order while our team reviews it. Duplicate-order questions are handled case by case.

Early Bird tickets are a limited introductory price released before regular pricing. They are available only while the allocated Early Bird supply remains and may not be available for every performance.

When an Early Bird offer is active, it is available only through its designated Le Cirque de France promotional page or link. The regular event page may show only the standard ticket options after Early Bird inventory is exhausted or the offer has ended.

The limited allocation may be sold out, the offer may have ended, the selected show may not be eligible, or you may be viewing the regular ticket page instead of the specific offer link. Please use the official link associated with the promotion.

No. Promotions have their own release dates, eligibility, quantities, and terms. Tickets purchased before or outside a promotion are not retroactively repriced, and the price difference is not refundable.

No. Completed ticket purchases are non-refundable except in the event of a cancelled performance. Promotional pricing cannot be applied retroactively by cancelling and repurchasing an existing order.

No. Promotional offers apply only to eligible tickets purchased through the correct offer page or link during the offer window, subject to that offer’s stated terms and availability.

A Date Night offer is a limited package for the exact ticket quantity, seating tier, eligible performances, and price shown on its promotion page. It must be purchased through that specific page while it remains available; it cannot be combined with other offers unless the page explicitly says so.

We cannot promise future promotions. The best way to see any active offer is to follow our official pages and social channels. If a promotion is available, it will have its own terms, eligible performances, and inventory limits.

A Flash Sale is a limited-time or limited-availability offer released for specific performances. It is available online only through its designated link and may end without notice once its time window or ticket allocation is reached.

No. Le Cirque de France promotional offers are available only through the official offer page or link provided for that promotion. Use the link in the advertisement, flyer, partner message, or official Le Cirque communication.

Use the official offer link printed or provided with your coupon. Select the eligible performance, then choose the required paid Adult ticket and the included Child ticket. One free Child ticket is permitted for each qualifying paid Adult ticket, and any additional Child tickets are priced as shown during checkout.

Use the exact offer link or redemption instructions supplied with the coupon. Free-ticket coupons are valid only for eligible performances, while capacity remains, and according to the stated coupon terms. They cannot be exchanged for cash or combined with unrelated offers unless specifically stated.

Coupons and promotional passes do not override a sold-out performance. If the selected show sells out, please check the regular event page for another available performance. Availability and eligible dates may vary by the specific promotion.

Follow the redemption link or instructions that came with your Family Pass. The pass applies only to the quantity, ticket type, and eligible performance stated in the offer. It must be reserved while availability remains and is not redeemable for cash.

The included tickets are listed on the Family Pass offer page or in the instructions provided with the pass. Please review those details before reserving, because quantities, ages, seating type, and upgrade options can differ between promotions.

A Family Pass is not a guaranteed reservation until you complete the required reservation process and receive confirmation for a specific performance. Like all offers, it remains subject to capacity and the terms of the pass.

Some Family Pass promotions may offer a paid Preferred or Ringside upgrade when seats remain available. If an upgrade is offered, the eligible choices and price will appear on that promotion’s page. Upgrades are not guaranteed and vary by performance.

Local partner offers follow the instructions given by that partner and may require an official link, receipt verification, coupon, or other eligibility step. They are location-specific, subject to availability, and cannot be applied to prior purchases.

General Admission is standard seating. Preferred offers closer seating, and Ringside places you closest to the action. Seating areas and exact views can vary slightly by venue, but the ticket tier shown at checkout is the tier you reserve.

General Admission seating is first come, first served within the General Admission area. Arrive when doors open to give your group the best chance of sitting together and choosing from the available General Admission seats.

An upgrade may be possible when Preferred or Ringside seats remain for your confirmed performance. Contact us before arriving with your order details. Upgrades are subject to availability and the difference in ticket price.

Early Bird tickets are General Admission tickets. If closer seating remains, an upgrade may be available for the difference between the Early Bird ticket price and the current price of the requested seating tier. Contact us to confirm availability.

The upgrade amount depends on the ticket price you paid, the requested tier, and current availability. Please contact our team with your confirmation details before showtime so we can confirm the exact amount, if an upgrade is available.

Doors open 45 minutes before showtime. For General Admission, arrive early to have the widest choice of available seats. Preferred and Ringside guests should also arrive with enough time to check in and be seated before the performance begins.

Yes. Children age 2 and under attend free when seated on the lap of a paying adult.

No ticket is required for a child age 2 or under who will sit on a paying adult’s lap. If you would like your child to have their own chair, please purchase a Child ticket.

Yes, when the child is seated on the lap of a paying adult. A child who needs their own Preferred or Ringside chair requires a ticket for that seating tier, subject to available seats.

Please purchase a Child ticket for the appropriate seating area so a chair is reserved for them. Children with their own seat must be included in your ticket quantity.

Yes. Our team can create space for wheelchair seating using the movable chairs in the Big Top. Contact us before the performance when possible, and identify yourself to our onsite team when you arrive so we can assist you promptly.

No special wheelchair ticket is required. Purchase the appropriate ticket for the guest attending, then contact us before the show or speak with the onsite team at arrival so we can arrange the accessible seating space.

The exact location is arranged based on the venue layout, the performance, and available seating at the time. Our team will work to provide a safe, comfortable location with an appropriate view and access path.

Support-person options are handled individually and may depend on the applicable location, performance, and current program availability. Please contact us before purchasing whenever possible so we can confirm the correct process for your visit.

If you have an Access 2 Card, please contact us before purchasing with your performance details. Our team will confirm the current eligibility and support-person process for the location and performance you wish to attend.

We will make every reasonable effort to seat a support person with the guest, subject to the selected seating tier, venue layout, and availability. Please let us know before arrival whenever possible.

Le Cirque de France is a live, family-friendly Big Top circus experience featuring world-class artists, daring stunts, aerial artistry, comedy, and high-energy entertainment. It brings a grand European circus tradition to audiences across Western Canada.

No. Le Cirque de France is a 100% animal-free, 100% human production.

No. Aerial artistry is one part of the experience. The show includes a range of circus acts and live entertainment, which may include aerialists, tight-wire artistry, FMX riders, roller skaters, contortion, fire, comedy, and more.

The performance runs approximately 90 minutes. Doors open 45 minutes before showtime, allowing time for entry, seating, snacks, and getting comfortable before the show begins.

The lineup brings together acrobatic, aerial, balance, stunt, comedy, and specialty acts. The exact order and artists can vary, but every performance is designed as a full Big Top circus experience for the whole family.

Yes. Le Cirque de France is created for guests of all ages. Children, parents, grandparents, and groups are all welcome under the Big Top.

Doors open 45 minutes before the performance start time printed on your confirmation email.

Plan to arrive when doors open, especially if you have General Admission tickets, are attending with a group, need accessibility assistance, or would like to pick up pre-ordered snacks before the performance begins.

The onsite box office is open only while the performance still has availability. Shows can sell out, so purchasing online in advance is strongly recommended.

Outside food and beverages are not permitted in the Big Top. Concessions are available onsite. If you have a medical or essential dietary need, please contact us before your visit or speak with the onsite team when you arrive.

Have your Le Cirque de France ticket confirmation email ready on your phone for quick check-in. If you pre-ordered snacks, keep the same confirmation accessible for pickup at the tent.

No. Your confirmation email on your phone is all you need for entry and, if applicable, snack pickup.

Outside food and beverages are not permitted in the Big Top. Please contact our team before arrival if you have a medical or essential dietary requirement.

Yes. Circus snacks and refreshments are available at the tent. You may also have the option to pre-order selected snacks online with your ticket order, helping you skip the concession line.

Bring your order confirmation to the designated snack pickup area at the tent. Our team will use the confirmation to prepare and hand over your pre-ordered items.

Snack details are included in your Le Cirque de France order confirmation. Search for the ticket-confirmation email and check Spam, Junk, Promotions, and All Mail if it is not in your main inbox.